At Roséo Essence, each product is created with intention, care, and compassion. Our self-care items are handmade using 100% natural and organic ingredients, and some products include personalised elements created specifically for you or your loved one.
Due to the handcrafted and, in some cases, personalised nature of our products, we are unable to accept returns or exchanges once production has begun.
We kindly ask that you read the following information carefully before placing your order.
Important Information
Order Confirmation (For Personalised Items)
For any personalised items, we will contact you directly after your order is placed to confirm names, dates, messages, or other details.
Please check your inbox (and junk/spam folder) and respond promptly to avoid delays.
Once you have approved the details and production begins, changes cannot be made. We cannot be held responsible for errors in personalisation provided by the customer, so please double-check all information before confirming.
No Returns or Exchanges
Because our products are:
- Handmade in small batches
- Crafted using natural ingredients
- Made-to-order or personalised
we do not accept returns or exchanges unless an item arrives damaged or defective.
If you have questions about a product before ordering, please contact us — we are always happy to help you choose what feels right.
Damages or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order at [email protected], including:
- Your order number
- Clear photographs of the item and packaging
We will review the issue and work with you to resolve it promptly.
Natural Product Disclaimer
As our products are handmade using natural and organic ingredients:
- Slight variations in colour, texture, or scent may occur
- Natural ingredients can vary slightly between batches
These variations are a reflection of the authenticity of our formulations and do not affect product quality.
Personalisation Policy
We take great pride in creating personalised items that honour babies gone too soon and support bereaved families with care and dignity.
Because each personalised item is thoughtfully designed:
Design & Space Considerations
Some products may have size, formatting, or layout limitations. Longer names, messages, or specific requests may require minor adjustments to ensure clarity and visual balance.
If any modifications are needed, we will contact you to discuss suitable alternatives before proceeding.
Approval Process
We will confirm all personalisation details with you prior to production.
Once approved, the design will move into creation and cannot be altered.
Production Timeframe
Please allow 2–4 weeks for personalised items to be created and prepared for delivery. Timeframes may vary depending on order volume and design complexity.
You will be kept informed throughout the process.
We understand the emotional significance behind every order placed with Roséo Essence. Thank you for trusting us to create products rooted in remembrance, restoration, and care.
If you have any questions before placing your order, please don’t hesitate to get in touch.